Password Reset

Forgot Your MyChart Password?

If you don't remember your MyChart password, fill out the information in the blue box to the right to change your password.

Information Needed to Reset Your Password

Important: If you tried to login five times or more and were unable to access MyChart, we have locked your account for security reasons. To reactivate your account, please contact the MyChart Customer Service Center 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), 1 (888) 661-6162 (choose Option 1). After verifying your identity, we will give you a temporary password to use to login; you'll then be asked to create a new password. This temporary password will only work via the website; see our FAQs for more information about temporary passwords. Non-verbal patients, click here to learn more.

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