Recover Your MyChart Username

Forgot Your MyChart Username?

If you don't remember your MyChart Username, fill out the information in the blue box to the right. Your MyChart Username will be sent to your e-mail address on file.

Information Needed to Reset Your Username:

Important: If you tried to login five times or more and were unable to access MyChart, we have locked your account for security reasons. To reactivate your account, please contact the MyChart Customer Service Center 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), 1 (888) 661-6162 (choose Option 1). After verifying your identity, we will give you a temporary password to use to login; you'll then be asked to create a new password. This temporary password will only work via the website; see our FAQs for more information about temporary passwords.

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Date of Birth