Return to the main page to login to MyChart
MyChart offers patients personalized and secure online access to portions of your URMC medical record. MyChart enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:
MyChart is a free service offered to URMC patients seen in our outpatient clinics.
To sign up for MyChart, you will need an activation code. This code allows you to log on to create your MyChart user ID and password, which you will then use to login to MyChart.
All patients over age 18 will receive an activation code at the end of each URMC visit, so you can sign up at home when it's convenient for you. You can also request an activation code online, or by contacting our MyChart Customer Service Center 8 a.m. to 5 p.m. weekdays: 585-275-URMC (8762) or 1-888-661-6162.
Patients under 18 (and/or their parent/legal guardian) must speak with their doctor in person before signing up for MyChart.
MyChart Customer Service Center, available 8 a.m. to 5 p.m. weekdays: 585-275-URMC (8762), 1-888-661-6162. You can also submit a question online here.
You can see most tests from your inpatient stays (dated the end of November 2013 to the present) or emergency room visits at Strong Memorial or Highland Hospitals, as well as those tests completed by a URMC lab. If you wish to see historical test results, you may need to contact your doctor to manually release those results. In an effort to get your test results to you as soon as possible, many test results are available in MyChart the morning after they are finalized. This means that sometimes you'll see the results before your doctor; thank you in advance for your patience in allowing your physician time to communicate with you about your test results.
Expect longer delays on other tests, like pathology, imaging and pap smears, which will be released to MyChart 14 days after they are finalized. Sensitive test results, such as genetic tests, drug screens, HIV and STDs, are blocked from MyChart. Since you are viewing the full, unedited results, some of the language may not be familiar to you and might even be confusing or concerning. Please discuss any questions raised by these results at your next visit. See below for more details on test results in MyChart.
eRecord, URMC's electronic health system that feeds information into MyChart, began receiving lab results as of Nov. 1, 2010. Therefore, MyChart only displays results of those labs completed by a URMC lab from Nov. 1, 2010 and on.
Your MyChart information comes directly from your electronic medical record. Ask your healthcare provider to correct any inaccurate information at your next clinic visit. In addition, you have the ability to electronically request changes to your allergies, medications or current health issues by clicking on the green plus sign (+) or red minus sign (—) in these areas. Any changes you request will reviewed and updated at your visit.
You will generally receive an answer within one to three business days. Please note that MyChart should not be used for urgent situations. Please contact your healthcare provider's office if the situation requires immediate attention or dial 911 if it is an emergency.
Alerts only are sent out if new information (lab results, messages, appointment reminders) appears in MyChart. If you are not receiving alerts, it could be for one of the following reasons:
If you have checked the settings and you still are not receiving email alerts, please contact our MyChart Customer Service Center, available 8 a.m. to 5 p.m. weekdays: 585-275-URMC (8762), 1-888-661-6162. You can also submit a question online here.
Yes, you can view another person's MyChart with appropriate consents. This is called proxy access and allows you to log into your personal MyChart account, and then connect to another person's MyChart account. URMC offers two types of proxy access:
More information on proxy access is available here.
Yes, as long as you have been granted proxy access to their account, and ask the question in your proxy view. If you mistakenly ask a question another individual from YOUR account, the information would be placed in YOUR health record, which could potentially jeopardize medical care.
No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.
Patients over 18 can select any other adult to become a MyChart proxy. Proxies for patients 17 and under are limited to parents and legal guardians.
Patients over 18 control proxy access, and can choose to start/stop proxy access at any time. If you are a proxy for your child, changes occur when children "age out" of proxy categories. For example, when a child turns 12, proxy access is automatically transitioned to a limited view of MyChart items due to New York State law, which requires a child's permission for parents to continue with full electronic access to his/her health information. Likewise, when a child turns 18, proxy access expires, and he/she must give permission to continue the proxy relationship.
Click on "My Family Records" and then "Family Access Settings" to see both the names of those whom you have given permission to access your MyChart, and those for whom you are a proxy and can access their MyChart. If you no longer see the name of the person under the "Access Another Account" heading, then you should talk with him/her to find out more information. If the name is listed there, and you are having difficulties connecting to their MyChart, please call our MyChart Customer Service Center, available 8 a.m. to 5 p.m. weekdays: 585-275-URMC (8762), 1-888-661-6162. You can also contact us through our online question form.
Look for the "Forgot MyChart Username" or "Forgot Password" links right under the white boxes where you usually login to reset your password online. If you are unable to complete the steps online, please call our MyChart Customer Service Center, available 8 a.m. to 5 p.m. weekdays: 585-275-URMC (8762), 1-888-661-6162.
Log into MyChart and from the left menu, go to the Account Settings section and select the appropriate option.
MyChart allows you to send messages to a provider who you are scheduled to see within the next six months, or, a provider you have been seen by in the past year. If you believe you have seen the doctor in this timeframe and he/she is not in your drop-down menu, then contact our MyChart Customer Service Center for assistance: 8 a.m. to 5 p.m. weekdays: 585-275-URMC (8762), 1-888-661-6162. You can also submit a question online here. As a reminder, please remember that MyChart should not be used for urgent or acute health matters. Please contact your healthcare provider's office if the situation requires immediate attention or dial 911 if it is an emergency.
MyChartCentral is a hub from which you can access your URMC MyChart, along with your MyChart accounts from other institutions here in Rochester (such as Rochester General's MyCare) or nationwide. Once you sign up for MyChart Central, you can quickly connect to all of your MyCharts -- using one single login name and password -- from your URMC MyChart landing page or from www.MyChart Central.com. Please note that an institution must turn on MyChart Central for you to access your MyChart through this method. View more information here.
Lucy is a personal health record where you can permanently organize all your medical information. You can request an updated copy of your medical record at any time and store it in Lucy. You can also add personal information about your health and choose to share it with URMC and other organizations where you receive care. If your insurance changes or you move away and need to leave your current organization, Lucy will follow you. View more information here.
You can sign up by logging into your URMC MyChart account, and click "Learn More" under MyChartCentral & Lucy section in the menu on the left.
Contact our MyChart Customer Service Center for assistance: 8 a.m. to 5 p.m. weekdays: 585-275-URMC (8762), or 1-888-661-6162. After we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from emailing a new access code to you.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your MyChart session. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.
MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by URMC.
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
If you tried to login five times or more and were unable to access MyChart, we have locked your account for security reasons. To reactivate your account, please contact the MyChart Customer Service Center 8 a.m. to 5 p.m. weekdays: 585-275-URMC (8762), 1-888-661-6162. After verifying your identity, we will give you a temporary password to use to login; you'll then be asked to create a new password.
Please login using your username and the temporary password you were given. Once you login, you will see a "Password Expired" page. This page will ask you to create a new password. You will need to enter the temporary password in the "Temporary Password" field, followed by a new password of your choice. Once you click submit, you will be logged into MyChart. For future logins, use the new password you just created.
You can access MyChart from any computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
You can also view MyChart from your iPhone or Droid phones. Go to Apple® App Store or the Android™ Market to download your MyChart Mobile App. The mobile app itself is produced by Epic Systems Corporation, the vendor that provides URMC the MyChart software. Once downloaded, open the app , accept the standard End User Agreement, and select/type URMC as your Health Care provider. More detailed instructions are available for Android phones (iPhone instructions coming soon).
From your smart phone, you would visit your Apple® App Store or the Android™ Market to download your MyChart Mobile App. The mobile app itself is produced by Epic Systems Corporation, the vendor that provides URMC the MyChart software. Once downloaded, open the app, accept the standard End User Agreement, and select/type URMC as your Health Care provider (You may be prompted to search for a Health Care provider; type in URMC). More detailed instructions are available for Android phones (iPhone instructions coming soon).
No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will be asked to create your own unique MyChart ID and password.
For most users (not including AOL):
To determine if Content Advisor is enabled:
To add MyChart to your list of approved sites:
If you are an AOL user:
Please note: This issue has been reported and can be reproduced with AOL 9.5. At this time, there is no known solution.
Please follow these instructions as a workaround to using the AOL 9.5 browser:
Please contact our MyChart Customer Service Center for assistance: 8 a.m. to 5 p.m. weekdays: 585-275-URMC (8762), or 1-888-661-6162