Return to the main page to login to MyChart
MyChart offers patients personalized and secure online access to portions of your UR Medicine medical record. With MyChart, you can:
MyChart is a free service offered to UR Medicine patients seen in our outpatient clinics.
To sign up for MyChart, you will need an activation code. This code allows you to log on to create your MyChart user ID and password, which you will then use to login to MyChart.
All patients over age 18 will receive an activation code at the end of each UR Medicine visit, so you can sign up at home when it's convenient for you. You can also request an activation code online, or by contacting our MyChart Customer Service Center 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762) or 1 (888) 661-6162.
Patients under 18 (and/or their parent/legal guardian) must speak with their doctor in person before signing up for MyChart.
MyChart Customer Service Center, available 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), 1 (888) 661-6162. You can also submit a question online here.
You can see most tests from your inpatient stays (dated the end of November 2013 to the present) or emergency room visits at Strong Memorial or Highland hospitals, as well as those tests completed by a UR Medicine lab. If you wish to see historical test results, you may need to contact your doctor to manually release those results. In an effort to get your test results to you as soon as possible, many test results are available in MyChart the morning after they are finalized. This means that sometimes you'll see the results before your doctor; thank you in advance for your patience in allowing your physician time to communicate with you about your test results.
Since you are viewing the full, unedited results, some of the language may not be familiar to you and might even be confusing or concerning. Please discuss any questions raised by these results at your next visit. See below for more details on test results in MyChart.
MyChart graph/trend reports are only available on those results conducted at a UR Medicine lab from Nov. 1, 2010 and on, as well as test results from inpatient stays or emergency room visits at Strong Memorial of Highland hospitals from Dec. 2013 and on.
Your MyChart information comes directly from your electronic medical record. Ask your healthcare provider to correct any inaccurate information at your next clinic visit. In addition, you have the ability to electronically request changes to your allergies, medications or current health issues by clicking on the green plus sign (+) or red minus sign (—) in these areas. Any changes you request will reviewed and updated at your next in-person visit.
You will generally receive an answer within two business days. Please note that MyChart should not be used for urgent situations. Please contact your healthcare provider's office if the situation requires immediate attention or dial 911 if it is an emergency.
Alerts only are sent out if new information (lab results, messages, appointment reminders) appears in MyChart. If you are not receiving alerts, it could be for one of the following reasons:
If you have checked the settings and you still are not receiving email alerts, please contact our MyChart Customer Service Center, available 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), 1 (888) 661-6162. You can also submit a question online here.
New as of Oct. 2014: You can now receive an alert directly to your cell phone when new information is available in MyChart. You'll need to opt-in for this service; click here to get started (you will need to login).
You can print your MyChart health summary, or even a summary of your clinic visits or inpatient stays:
If you are interested in obtaining a full copy or your UR Medicine health record, you will need to print, complete and sign the appropriate patient access form and return to one of the following locations. Sorry, we are unable to process unsigned requests, and at this time, do not accept electronic signatures.
|Strong Memorial Hospital
||Use this form and return to:
Strong Memorial Hospital
Health Information Management Department, ROI
601 Elmwood Avenue, Box 616
Rochester, New York 14642-8616
Phone: (585) 275-2605
Fax: (585) 424-2922; (585) 273-1257
||Use this form and return to:
Health Information Management Department, ROI
1000 South Avenue, Box 55
Rochester, New York 14620
Phone: (585) 341-6766
Fax: (585) 341-8493
|For Clinic or Office Visits||Please contact your clinic or office for assistance.|
Yes, you can view another person's MyChart with appropriate consents. This is called proxy access and allows you to log into your personal MyChart account, and then connect to another person's MyChart account. UR Medicine offers two types of proxy access:
More information on proxy access is available here.
Yes, as long as you have been granted proxy access to his/her account, and ask the question in your proxy view. If you mistakenly ask a question about another individual from YOUR account, the information is placed in YOUR health record, which could potentially jeopardize medical care.
No, due to the sensitive nature of medical information, each adult must establish his/her own MyChart account.
Patients over 18 can select any other adult to become a MyChart proxy. Proxies for patients 17 and under are limited to parents and legal guardians.
Patients over 18 control proxy access, and can choose to start/stop proxy access at any time. If you are a proxy for your child, changes occur when children "age out" of proxy categories. For example, when a child turns 12, proxy access is automatically transitioned to a limited view of MyChart items due to New York State law, which requires a child's permission for parents to continue with full electronic access to his/her health information. Likewise, when a child turns 18, proxy access expires, and he/she must give permission to continue the proxy relationship.
Click on Settings > Family & Friends to see whose MyChart account you can view, and who can view your MyChart. If you no longer see the name of the person under the "Whose Records Can I View" heading, then you should talk with him/her to find out more information. If the name is listed there, and you are having difficulties connecting, please call our MyChart Customer Service Center, available 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), 1 (888) 661-6162. You can also contact us through our online question form.
Look for the "Forgot MyChart Username" or "Forgot Password" links right under the white boxes where you usually login to reset your password online. If you are unable to complete the steps online, please call our MyChart Customer Service Center, available 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), 1 (888) 661-6162.
Log into MyChart, click on Settings and select the appropriate option.
MyChart allows you to send messages to a provider who you are scheduled to see within the next six months, or, a provider you have been seen by in the past two years. If you believe you have seen the doctor in this timeframe and he/she is not in your drop-down menu, you can ask if your doctor can be enabled for messaging by contacting our MyChart Customer Service Center for assistance: 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), 1 (888) 661-6162. You can also submit a question online here. As a reminder, please remember that MyChart should not be used for urgent or acute health matters. Please contact your healthcare provider's office if the situation requires immediate attention or dial 911 if it is an emergency.
MyChartCentral is a hub from which you can access your UR Medicine MyChart, along with your MyChart accounts from other institutions where you may have been cared for (such as Buffalo Medical Group's MyBMGChart) or nationwide. Once you sign up for MyChart Central, you can quickly connect to all of your MyCharts -- using one single login name and password -- from your UR Medicine MyChart landing page or from www.MyChart Central.com. Please note that an institution must turn on MyChart Central for you to access your MyChart through this method. View more information here.
Lucy is a personal health record where you can permanently organize all your medical information from other doctors or hospitals. You can request an updated copy of your medical record at any time and store it in Lucy. You can also add personal information about your health and choose to share it with UR Medicine and other organizations where you receive care. If your insurance changes or you move away and need to leave your current organization, Lucy will follow you. View more information here.
You can sign up by logging into your UR Medicine MyChart account, and clicking My Medical Record > Lucy & MyChartCentral.
Contact our MyChart Customer Service Center for assistance: 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), or 1 (888) 661-6162. After we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from emailing a new access code to you.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your MyChart session. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.
MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by UR Medicine.
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
If you tried to login five times or more and were unable to access MyChart, we have locked your account for security reasons. To reactivate your account, please contact the MyChart Customer Service Center 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), 1 (888) 661-6162. After verifying your identity, we will give you a temporary password to use to login; you'll then be asked to create a new password.
Please login using your username and the temporary password you were given. Once you login, you will see a "Password Expired" page. This page will ask you to create a new password. You will need to enter the temporary password in the "Temporary Password" field, followed by a new password of your choice. Once you click submit, you will be logged into MyChart. For future logins, use the new password you just created.
You can access MyChart from any computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Google Chrome, or Mozilla Firefox).
You can also view MyChart from your iPhone or Droid phones. Go to Apple® App Store or the Android™ Market to download your MyChart Mobile App. See the next question for more information.
From your smart phone, visit your Apple® App Store or the Android™ Market to download your MyChart Mobile App. The mobile app itself is produced by Epic Systems Corporation, the vendor that provides UR Medicine the MyChart software. Once downloaded, open the app, accept the standard End User Agreement, and select/type UR Medicine as your Health Care provider (you may be prompted to search for a Health Care provider; type in UR Medicine). More detailed instructions are available for iPhone & Android phones.
No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 120 days). When you log into MyChart the first time, you will be asked to create your own unique MyChart ID and password.
For most users (not including AOL):
To determine if Content Advisor is enabled:
To add MyChart to your list of approved sites:
If you are an AOL user:
Please note: This issue has been reported and can be reproduced with AOL 9.5. At this time, there is no known solution.
Please follow these instructions as a workaround to using the AOL 9.5 browser:
Please contact our MyChart Customer Service Center for assistance: 8 a.m. to 5 p.m. weekdays: (585) 275-URMC (8762), or 1 (888) 661-6162